DELIVERY POLICY

UK Shipping

All United Kingdom addresses not including Northern Ireland and Offshore Islands 

Delivery Price

Will depend on location.

Delivery Time

You will receive an Order Shipped email when your order has been shipped.  Orders usually arrive at your shipping address within 10 working days. Please note that most items are handmade to order.

Our chosen couriers are reliable, efficient and professional. Components/Accessories Orders are shipped via Royal Mail Signed For.

All parcels are fully insured against loss and damage under our 100% Money Back Guarantee. 

In a very small number of cases, for reasons beyond our control, couriers do not deliver within these timescales, should you not receive your order within fifteen days of dispatch please contact us. 

Please order before the 9th December 2018 for delivery prior to the 24th December 2018.

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Important Points about Delivery 

Shipping Address 
It is the customers responsibility to ensure the correct Shipping Address is entered for your order. Please ensure your shipping address is accurate and correctly formatted. 

BFPO or AFPO Address 
Yes, we can dispatch to BFPO addresses or to APO/FPO addresses 

Signed for Deliveries 
We use signature services for all orders. This is for our customer's protection. Please make sure that someone is at the address you have specified for delivery, to sign for receipt of your order. You can select a different delivery address when placing your order, see below. 

Shipping to a Different Address 
If you are sending a gift to a different address or shipping your order to a work address if you are not at home during the day etc, simply enter your Billing Address as the cardholder address (usually your home address) and the shipping address as the address where you want your parcel to be sent. 

Items Damaged in Transit 

Upon receipt of your order you will be asked to sign for the parcel received in good condition. If the package appears damaged please inspect the contents prior to accepting the parcel, make the courier wait, as when you sign for the item you are accepting it as being undamaged. If the parcel/contents appear to be damaged do not hesitate to refuse a parcel if you suspect your item is damaged, failure to do so will affect any warranty claims that you make thereafter. Any damage not discovered prior to acceptance (receipt from courier) of your order must in all circumstances be reported within twenty-four hours of the parcel being accepting.